HubbleIQ launches FixITMate, an AI-powered IT support agent that helps businesses by proactively solving tech issues and freeing up IT departments to focus on bigger challenges. This innovative solution powered by cutting-edge technology aims to transform IT support and boost productivity.
Orinda, California – November 29, 2024 – HubbleIQ launches its groundbreaking Autonomous IT Support Agent, part of its digital experience management platform dedicated to transforming IT support. Powered by Amazon Bedrock, Anthropics’s Claude Large Language Model (LLM), and developed in collaboration with the AWS Amazon Web Services (AWS) Generative AI Innovation Center, this innovative solution enables businessesto streamline tech support, enhancing user productivity and reducing downtime. HubbleIQ's FixITMate is an AI-driven solution that leverages real-time data insights to deliver proactive and autonomous tech support, empowering end-users to resolve IT issues independently. The platform is designed to detect and address common network, device, and software problems before they disrupt productivity. It offers an intuitive, always-available support experience that minimizes the need for human intervention.
HubbleIQ will lower IT support costs, increase productivity, and free IT departments to focus on what's important. “Our mission at HubbleIQ is to eliminate the frustration of reactive IT support by making it proactive, self-healing, and user-centric,” said Belinda Batdorf, Co-Founder of HubbleIQ. “With the collaboration of AWS’s cutting-edge technology and expertise, our Autonomous IT Support Agent is set to redefine how IT issues are managed, offering businesses an efficient, scalable solution.” Keyvan Berenjian, Co-Founder and CEO, adds, “The future of IT support lies in intelligent, self-service solutions that anticipate and solve issues before they impact productivity. HubbleIQ’s Autonomous IT Support Agent is designed to meet that need, giving businesses the tools to operate smoothly and focus on growth, not tech hurdles.”
HubbleIQ’s platform is tailored for businesses of all sizes, particularly mid-market companies in healthcare, education, and finance. It can integrate seamlessly with existing IT tools and provides cost-effective, scalable support that adapts to each user’s unique environment, improving efficiency and reducing IT expenses.
For more information on HubbleIQ and its latest autonomous support technology, try out our demo here.
About HubbleIQ
HubbleIQ, headquartered in Orinda, California, was co-founded by Belinda Batdorf and Keyvan Berenjian. The company specializes in AI-powered digital experience management, creating innovative solutions that empower businesses to enhance productivity, support growth, and minimize IT disruptions. More than just an IT tool, HubbleIQ’s autonomous tech support agent makes tech assistance accessible for everyone, fostering digital literacy and empowering users to troubleshoot independently. In a time when access to technology is critical, HubbleIQ is dedicated to making IT support smarter, more inclusive, and available to all. HubbleIQ will also be at AWS Rere:Invent, where it looks forward to demonstrating how its collaboration with AWS makes IT support more efficient and accessible.
To learn more visit HubbleIQ.com.
HubbleIQ Media Relations
Email: contact@hubbleiq.com
Website: HubbleIQ.com
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